How to Remove a Package from Your Sky Subscription: Complete Guide

This guide will explain how to remove packages from your Sky subscription, a useful operation to reduce costs when you no longer use certain services. The procedure is aimed at those who have a Sky subscription and want to modify their plan by removing packages that are no longer necessary.

Removing packages is a process that takes about 30 days to become effective, during which you will have to continue paying the subscription fee. Additionally, canceling a package results in the return of any discounts you may have obtained on it.

This guide is structured to provide you with all the information you need to cancel Sky packages autonomously, either through the website or the app, or with the help of a Sky operator.

Prerequisites

To follow this guide, you will need the following hardware and software requirements:

• Device connected to the Internet: PC, smartphone, or tablet
• Web browser: Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge
• My Sky app: Available for Android and iOS/iPadOS
• Sky ID credentials: Username or email and password to access the Sky customer area
• Sky customer code: Find it on your Sky bill or contract
• Tax code: Required for registration on the Sky site

Canceling Sky packages on the Web

Follow these steps to remove a package from your Sky subscription through the website:

• Go to the official Sky site.
• Click on "Access Fai da te" at the top right.
• Enter your login details in the "Username or email" and "Password" fields, then press "Access".
• If you have already logged in before, click on your name at the top right and then on "Fai da te".
• In the summary screen of your subscription, press on "Offers" on the left and then on "Sky TV".
• To remove packages, go to the "Assistance" section and look for the subscription modification function with package removal.
• Use this link to access the package removal page directly.
• Choose the contract you want to act on (if you have more than one) and select the packages you want to give up.
• Click on "Continue" to view Sky's summary.
• Carefully examine what you will lose by removing the package and follow the instructions to complete the operation.

Canceling Sky packages from smartphone

• Download the My Sky app from Google Play Store or App Store.
• Install the app and launch it by tapping on its icon.
• Log in by going to "Access" and entering your credentials, then tap on "Access".
• In your personal area, tap on "Manage" at the bottom and look at the "TV Subscription" section.
• Click on the assistance button or the Skyler assistant and type "remove package from subscription".
• The virtual assistant will provide you with a link to the assistance page of the Sky mobile site.
• In the "Search" section, type your need again and follow the instructions provided.
• Follow the instructions already seen for cancellation via the website and conclude the operation by clicking on the confirmation button.

VERIFICATION AND TROUBLESHOOTING: How to test if it works and what to do if it fails

After completing the procedure to remove Sky packages, it is important to verify that the operation was successful and know how to act in case of problems.

Verification of package removal

• Subscription check: Log in to your Sky account again via the website or the My Sky app. Verify that the removed package is no longer listed among the active services.
• Email confirmation: Sky will send a confirmation of the subscription change to your registered email. Check your email inbox to ensure you have received this communication.
• Next invoice: The removal of the package will be effective from the month following the request. Check your next invoice to ensure that the cost of the removed package is no longer present.

Troubleshooting

• Access problems: If you cannot access your Sky account, make sure you are using the correct credentials. If you have forgotten your password, use the "Password recovery" function available on the login page.
• Package not removed: If the package has not been removed as expected, contact Sky customer service at number 170 to request assistance. Explain the problem and provide the number of your removal request.
• Error during the procedure: If you encountered an error during the removal procedure, repeat the steps described in the guide. Make sure to follow each instruction carefully and not to omit any step.
• Waiting time: Remember that removing the package can take up to 30 days. If the package has not been removed within this period, contact customer service for further information.

If none of the steps above resolve the problem, contact Sky customer service to get further assistance.

Educational Summary and Invitation to Practice

After carefully following the steps described in this guide, you are now able to remove packages from your Sky subscription or completely terminate the service. Remember that the procedure takes about 30 days to be completed and that you will have to continue paying the subscription fee until the effective deactivation date.

• Preliminary operations: You have learned how to create your Sky ID, both through the website and the My Sky app.
• Canceling Sky packages on the Web: You have discovered how to access your personal area, navigate through the subscription modification options, and confirm the removal of a package.
• Canceling Sky packages from smartphone: You have learned how to use the My Sky app to start the cancellation procedure, even if the completion requires access to the mobile site.
• Canceling SkyTV packages: form: You have understood how to download and fill out the cancellation form for a complete termination of the contract.

Put what you have learned into practice immediately. If you encounter difficulties, consult the specific steps again or contact Sky customer service at number 170. Good luck!